How To Fix Netflix App Not Working On Windows 10 - Question Info
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Fix Netflix Black Screen on Windows PC with 5 Solutions.Black screen with no sound
Black screen with sound.Black screen with sound
Custom DNS settings. If you need help changing these settings, contact the device manufacturer. Once you've reset these settings, try Netflix again. Improve your Wi-Fi signal. To improve your Wi-Fi: Move your router and your device closer to each other. If possible, put them in the same room. Move your router away from other wireless devices and appliances. At any other time. Google Chromebook or Chromebox.
Turn off Chrome extensions. If you use Chrome, you can turn off unnecessary add-ons. Turn off any extensions that are turned on. Extensions listed under Chrome Apps don't need to be turned off. Mac computer. When you try to visit Netflix. Return to the previous page. Return to the previous page and try to play your TV show or movie again.
Are you using a bookmark to visit Netflix? Clear your browser cache. Open your internet browser and follow the steps below. Chrome version 61 or later : Click the Menu button. Select History. Select History again. Select Clear Browsing Data. Uncheck everything except Cached images and files. Try Netflix again. Firefox version 55 or later : Click the Menu button. Select Clear Recent History Select Clear Now. Opera From the menu sidebar, select the History icon.
Safari: Version 10 or later In the menu bar, select Safari. Select Preferences. Select the Privacy tab. Select the Manage Website Data Select Remove All. Select Remove Now. Select Done. Version 9 or earlier In the menu bar, select Safari. Select Reset. Clear the Netflix cookie. Select Sign In and enter your Netflix email and password. Restart your browser. Quit your browser. Reopen your browser. Update Google Chrome. Wait while Chrome automatically checks for new updates. If an update is available, click Relaunch.
Clear Safari browsing history. From the menu bar in Safari, select History. Select Clear History.. From the drop-down menu, select All History. Select Clear History to confirm. If you use security software. Remove adware from your computer. Windows computer. Return to the previous page and try to visit Netflix. Follow the steps for your internet browser below.
Chrome : From your browser toolbar, click the Chrome menu. From the menu on the left, click Clear Browsing Data. Click the Advanced tab. Click Clear data. Firefox : In the upper right corner of the browser, click Open menu. Click Preferences. Scroll down and click Clear History. Click OK. Internet Explorer version 9 or later : Click Settings. Click Internet Options. Click Delete. Microsoft Edge: In the upper right corner of the browser, click Settings and more.
Click Clear now. Opera From the menu sidebar on the left, select the History icon. Click Clear Browsing Data. Click Clear Data. Update Windows. Press the Windows Key on the keyboard. Once the updates are installed, restart your computer and try Netflix again. Run browser as Administrator. Quit all open browsers - including this window! You may want to print the following steps. Click on the Start Menu in the bottom left hand corner of your screen. Select All Programs. Select Run as Administrator.
If prompted, select Allow. Use this newly opened window to play your TV show or movie again. Attempting to play again from the original browser window will likely result in the same error.
Clear Google Chrome browsing data. Click Advanced. Uncheck everything except Cookies and other site data. PlayStation 3. Reinstall the Netflix app. Press the Triangle button. Choose Delete. Choose Yes. Choose Yes to download it. Xbox Check your cable connections. This error is typically caused by the cable connection between the Xbox and your display.
Xbox One. Troubleshoot your hardware connection. There might be an issue with the connection between your device and the TV. Try reversing the ends of the HDMI cable. Try a new HDMI cable. What to do next. All other game consoles.
Amazon Fire tablet. Restart your tablet. Hold the Power button on the side of your tablet. You might need to enter your Apple ID and password. If you forgot your Apple ID or password, go to the Apple support site for help. Restart your iPhone, iPad, or iPod touch. Once your device powers on, try Netflix again. All other mobile phones and tablets. Apple TV. Restart your Apple TV. Turn off your device. If your device has a power cable, unplug it.
Make sure your device is completely off, not just in sleep or standby mode. Leave your device off for 15 seconds. Turn on your device and try Netflix again. Deactivate and reactivate the Netflix app. Roku 1 Press the Home button on your Roku remote to navigate to the Roku home screen. Select Netflix Settings. Select Deactivate this player from my Netflix account. Select Yes. The device is now deactivated. Sign in to your account and try Netflix again.
Select Remove channel. Select Remove channel again to confirm. From the home screen, select Streaming Channels. When do you get a black or blank screen with sound? When you open the Netflix app.
Restart your device. Unplug your device from power. Plug your device back in. Turn your device on and try Netflix again. When you try to play a TV show or movie. Contact your device manufacturer. At any other time. Android phone or tablet. Check if other TV shows or movies work.
If you get the same problem with other TV shows or movies, skip these steps. If other TV shows or movies play normally, you can tell us about the problem. Follow the instructions, then click Report Problem. Turn your device off, then on. Turn off your Android. Make sure it's powered off, not just locked. Turn it back on. Try Netflix again. Update your Android.
Open Settings. Check for and install available updates. Contact the device manufacturer. To fix this issue, you'll need to contact the device manufacturer and ask them for help:. When connecting your Android device to a TV. Restart your iPhone, iPad, or iPod touch. Once your device powers on, try Netflix again. Quit and reopen the app. For devices without a Home button, swipe up from the bottom of the screen and hold.
Turn off Airplay or Screen Mirroring. Check your video cable or adapter. When connecting your iPad to a Mac computer. Google Chromebook or Chromebox. On Google Chrome. Update Google Chrome. Wait while Chrome automatically checks for new updates. If an update is available, click Relaunch.
On the Netflix app. Try another HDMI cable. Mac computer. Update your web browser. When connecting your Mac to an iPad. When connecting your Mac to a TV.
Windows computer. If you are not using the Chrome browser, continue troubleshooting below. Make sure your video drivers are up to date. PlayStation 3. Troubleshoot your hardware connection. There might be an issue with the connection between your device and the TV. Try reversing the ends of the HDMI cable. Try a new HDMI cable. PlayStation 4. Are you using PlayStation VR? Select Sounds and screen. Select Video Output Settings. Select HDR.
Turn HDR Off. What should I do next? Xbox Xbox One. All other game consoles. Turn off your device. If your device has a power cable, unplug it.
Make sure your device is completely off, not just in sleep or standby mode. Leave your device off for 15 seconds. Turn on your device and try Netflix again.
If you're casting to your Chromecast using an Android phone or tablet:.
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